OUR COMMITMENT TO
Protecting your privacy and the confidentiality
of your personal information has always been an
important aspect of Manitou Dental operations. We
strive to provide you with service excellence. To us,
that includes treating your personal information
fairly and with respect. Each employee, volunteer, and
physician must abide by our commitment to privacy in
the handling of your personal information.
The passage of the Ontario Personal Health Information
Protection Act (PHIPA) marks a significant step
forward for Ontario. Manitou Dental Clinic believes
that we must fulfill our legislated obligations
professionally, ethically, and prudently.
Consent is implied when information is needed for
health care purposes. You have a right to access
personal information held by Manitou Dental Clinic
and to challenge its accuracy, if need be.
Personal information will be used
With the internal/external healthcare team
With the Ontario Hospital Association for the
purpose of patient satisfaction surveys
For billing purposes
For research, teaching and statistics
If Manitou Dental Clinic is going to use it
for another purpose, consent must be obtained. You
should also be assured that your information will be
protected by specific safeguards, including measures
such as locked cabinets, computer passwords, or
WHAT IS PERSONAL INFORMATION?
Personal information includes any factual or
subjective information, recorded or not, about you,
our patient. This includes information in any form,
Diagnostic, treatment, and care information
Health services provider information
LIMITING USE, DISCLOSURE AND RETENTION
The information we request from you is used
only for the purposes defined. We will seek your
consent before using the information for purposes
beyond the scope of your original consent unless the
use or disclosure is authorized by legislated
mandatory reporting requirements, for appropriate
health care in an emergency and where there is a duty
to warn a third person.
Information may be disclosed:
To treat and care for you;
To the estate/trustee/solicitor,
individual with a Certificate of Approval or
personal representative of a deceased
In a proceeding before the
Ontario Review Board, Consent and Capacity Board;
To the Psychiatric Patient
To the Police or the Children os
From CEO to CEO of another
A one-word condition update will
be provided to the media if the reporter can
identify the patient (good, fair, serious,
To the Development/Foundation
Patients may withdraw their consent at any time
upon written request.
All decisions and patient care involving
personal information should be based on accurate and
timely information. While we will do our best to base
our decisions on accurate information, we rely on
individuals to disclose all information requested and
to inform us of any relevant changes.
We will make reasonable efforts to keep your
information accurate and up-to-date based on
information we receive from you and to the extent
updated information is relevant to the purpose for
which it was originally collected. All insurance
information for the purposes of fees coverage
(semi-private/private) billing is required to bill for
services. Inaccurate information may result in
follow-up verification with you the patient and/or
employer holding supplemental insurance information.
If you find any errors in this information, we urge
you to contact us as soon as possible so the
appropriate corrections may be made immediately.
SAFEGUARDS: PROTECTING YOUR INFORMATION
Access to personal information will be authorized only
for service providers who require access in the
performance of their duties, to any person granted
access by the individual through the consent process,
and to those otherwise authorized by law.
The clinic computer systems are password-secured
and constructed in such a way that only authorized
individuals can access secure systems and databases.
All staff must understand and sign a Confidentiality
Agreement for the protection of patient information.
PROVIDING RECOURSE: RESPECTING AND RESPONDING
TO YOUR PRIVACY CONCERNS
We encourage you to contact us with any
questions or concerns you might have about your
will investigate and respond to your concerns about
any aspect of our handling of your information.
IIf the issue is still not resolved satisfactorily,
we will provide information on how to contact the
Privacy Commissioner of Canada.